Refund Policy

Customer satisfaction is important to us and we're sure you'll enjoy your cooler; but if something isn't right please let us know at If you mistakenly order the wrong size, colour, or enter your shipping information incorrectly, please notify us immediately. We encourage all customers to review their order and shipping information carefully before completing an online purchase. Once an order is packed and shipped, the return/exchange policy applies.

Please note that we are not responsible for minor cosmetic damages, such as, but not limited to, scuffs or small dents that may occur during packaging. These instances are rare and even if they do occur, they will not affect the performance of your cooler. If you feel the damage is extreme, please take some photos and let us know.

If you wish to return your item you must notify us within 30 days of receiving your shipment. Packages received at our facility without return approval may be returned to the sender.

To complete a return we require the following:

  • Full name and order number, proof of purchase (such as your payment confirmation email).
  • The item must be in the same condition that you received it.
  • When possible, an item returned in its original packaging is preferred and appropriate packaging is required.
  • The Sender is responsible for return shipping costs.
  • Once your item is received and inspected, we will inform you if the refund was approved.

If a refund is approved, we will notify you of the amount and process the refund for the product (less the shipping costs and any associated restocking fees). Credit will automatically be applied by way of the original method of payment within 3 to 5 business days and you will receive a refund notification by email.